Return, Refund and Exchange Policy

Last updated: August 26, 2026

Graphic Tee Crew is operated by Triton Gear. Please review this policy before placing your order.

Damaged, Defective, Misprinted or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact tritongear@gmail.com within 30 days of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the entire item and the issue

• A photograph of the packaging or shipping label when relevant

After reviewing your claim, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost.

In most cases, damaged, defective, misprinted, or incorrect items do not need to be returned. Please keep the item until we have completed our review and provided instructions.

Size, Color and Change-of-Mind Requests

Please carefully review the product description, available colors, and size chart before ordering.

Except when required by applicable consumer law, we do not accept returns, refunds, or exchanges because:

• The wrong size was selected

• The wrong color was selected

• The customer changed their mind

• The customer no longer wants the item

• The item does not fit as expected when the correct product and size were supplied

We are not responsible for incorrect selections entered by the customer during checkout.

Exchanges

We do not offer direct size or color exchanges unless the item received was incorrect, damaged, defective, or misprinted.

If we sent the wrong product, size, or color, contact tritongear@gmail.com within 30 days of delivery with your order number and photographs of the item received.

Lost Packages

If your package has not arrived and its tracking has stopped updating, contact tritongear@gmail.com within 30 days of the estimated delivery date.

Include your order number and confirmed shipping address. If the carrier determines that an eligible package was lost in transit, we will provide an appropriate resolution.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

If an order is returned because the address supplied by the customer was incorrect, incomplete, or undeliverable, additional shipping charges may apply before the order can be resent.

Unauthorized Returns

Do not send any item back without contacting us and receiving return authorization and instructions first.

If a physical return is required, we will provide the correct return address by email. The appropriate address may vary depending on the product and the location from which it was shipped.

Do not mail a return to the address shown on the original package or shipping label unless we specifically instruct you to do so.

Items mailed without authorization or sent to an incorrect address may not be received or eligible for a refund.

United Kingdom Cancellation Rights

Customers in the United Kingdom may have the legal right to cancel an eligible online purchase within 14 days of receiving it.

To exercise this right, email tritongear@gmail.com within the applicable cancellation period. After notifying us, eligible items must be returned according to the instructions we provide.

Returned items must be unworn, unwashed, unused, and in their original condition. Customers are generally responsible for return shipping costs unless the item is faulty, incorrect, or applicable law requires otherwise.

Personalized or custom-created items may be excluded from change-of-mind cancellation rights where permitted by law.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time to post the refund to your account.

Contact tritongear@gmail.com if more than 15 business days have passed since your refund was approved.

Consumer Rights

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Customers in the United Kingdom, Australia, Canada, the United States, and other applicable jurisdictions may have additional rights concerning faulty, damaged, unsafe, or incorrectly described products. When applicable consumer law provides greater protection than this policy, those legal rights will be honored.

Contact Us

For return, refund, exchange, or order-related assistance, contact:

Graphic Tee Crew
Operated by Triton Gear
Email: tritongear@gmail.com