Shipping policy

Shipping Policy

Last updated: August 25, 2026

Graphic Tee Crew is operated by Triton Gear. This policy explains how orders placed through graphicteecrew.com are processed and shipped.

Order Processing

Most orders are prepared for shipment within 2–4 business days.

Processing time and shipping time are separate. Your estimated delivery time is:

Processing time + shipping time = estimated delivery time

Delivery estimates are not guaranteed. Product availability, order volume, severe weather, carrier disruptions, customs processing, holidays, and other circumstances outside our control may cause delays.

Shipping Destinations

We currently ship to:

  • United States

  • Canada

  • Australia

  • United Kingdom

Available shipping options may vary by destination and will be displayed during checkout.

Estimated Shipping Times

After an order has been prepared and shipped, estimated standard shipping times are:

  • United States: Approximately 3–8 business days

  • Canada: Approximately 5–20 business days

  • United Kingdom: Approximately 5–20 business days

  • Australia: Approximately 5–20 business days

The delivery estimate shown during checkout or provided with your tracking information may be more specific to your location.

Shipping Rates

Shipping charges are calculated and displayed during checkout.

Eligible U.S. orders totaling $50 or more after discounts and before taxes receive free standard shipping.

Tracking Information

When tracking is available, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 48 hours to update after the shipping label is created.

Some orders may be prepared or shipped separately. If this happens, you may receive multiple packages and tracking numbers.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact us immediately at tritongear@gmail.com with your order number and the correct address. Address changes cannot be guaranteed once an order has entered processing.

Additional shipping charges may apply if an order must be reshipped because of an incorrect, incomplete, or undeliverable address provided during checkout.

Delayed or Lost Packages

If your estimated delivery date has passed, please allow an additional three business days for unexpected carrier delays.

If your package still has not arrived or its tracking has stopped updating, contact tritongear@gmail.com within 30 days of the estimated delivery date. Include your order number and shipping address so we can investigate with the shipping carrier.

If the carrier confirms that an eligible package was lost in transit, we will work with our shipping partners to provide an appropriate resolution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Confirm that the shipping address on your order is correct.

  • Check with members of your household, neighbors, or building management.

  • Look around the delivery location and any secure package areas.

  • Contact the local shipping carrier.

If the package is still missing, contact us at tritongear@gmail.com. We will help review the available tracking information, although a complimentary replacement or refund cannot be guaranteed for packages confirmed as delivered by the carrier.

Damaged or Incorrect Orders

If your order arrives damaged, misprinted, defective, or incorrect, contact tritongear@gmail.com within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the product and problem

  • A photograph of the packaging or shipping label when relevant

We will review the claim and contact you with the available resolution.

Customs, Duties and Import Taxes

Orders shipped outside the United States may be subject to import duties, taxes, customs fees, or processing charges imposed by the destination country.

Unless checkout specifically states that duties are prepaid, these charges are the customer’s responsibility and are not included in the product price or shipping charge. Customs processing may also delay delivery.

We cannot mark an order as a gift or declare a value lower than its actual purchase value.

Business Days and Holidays

Business days are Monday through Friday, excluding U.S. federal holidays and carrier-observed holidays. Orders placed during weekends, holidays, or high-volume periods may require additional processing time.

Contact Us

For shipping questions, contact:

Graphic Tee Crew
Operated by Triton Gear
Email: tritongear@gmail.com